The Positive Link Between Increasing Empowerment and Improving Patient Retention

Experts in healthcare payment and collections are urging healthcare providers to start thinking more like retailers to boost patient net collection rates and operating income at a time when high-deductible health plans (HDHPs) have become the norm and patient financial responsibilities have reached record levels. Providers, however, have been hesitant to adopt a system in which patients would keep a card-on-file to take care of their out of pocket expenses. Why?

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