The Real Costs of Foregoing a Card-on-File Policy

Experts in healthcare payment and collections are urging healthcare providers to start thinking more like retailers to boost patient net collection rates and operating income at a time when high-deductible health plans (HDHPs) have become the norm and patient financial responsibilities have reached record levels. Providers, however, have been hesitant to adopt a system in which patients would keep a card-on-file to take care of their out of pocket expenses. Why?

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