Case Studies

The Health iPASS patient revenue cycle solution is proudly used by medical practices around the country covering many different specialties. Many providers have realized 90-95% patient net collection rates, slashed denials by over 50%, and have significantly reduced cost and time to collect. Download a case study to learn more.

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John Hornberger / Former Chief Executive Officer

Health iPASS has been a game changer for our practice. Never before has collecting from patients been so simple and effective. Our staff loves the way Health iPASS saves time and simplifies tasks that used to be a burden. Not only that, but our patients love checking in and paying through Health iPASS.

Marissa Calderon / Practice Manager

Health iPASS is ahead of the technology game. They understand that healthcare providers are in a zero-sum game due to insurance companies raising out-of-pocket costs for patients that ultimately are never paid. If insurance isn’t paying, and patient isn’t paying before they walk out, how can we guarantee that we will receive this revenue for services we provided? Health iPASS prevents this finger-pointing game and provides a straight-forward process that patients really appreciate.

Carrie Eller / Director of Operations

When patients check-in using the Express Mobile Check-in or the in-office kiosk, absolutely everything is done for your staff. The patients are asked to verify all demographics and upload photos of their insurance cards. The platform collects copays and past due balances, and offers multiple payment touchpoints. The cost communication and collection is super key feature for those front desk staffers who are uncomfortable asking for past due balances.

 

Mujtaba Akhter / Practice Manager

Health iPASS stood out from the competition in the athena marketplace by offering the truly highest level of athena integration. Through this integration, our practice has sped up patient wait times, reduced claim denials, and collected more patient dollars all without additional staff. We are very happy with the results we got with Health iPASS, especially in this tough hiring landscape.

Why Choose Health iPASS

According to the 2019 Census, 18.4% of the US population is of Hispanic descent. Of those, 71.1% speak a language other than English at home. Health iPASS offers the ability to send Spanish-language forms and other communications to parents and patients. Communicating with patients thier way boost engagement and improves overall health outcomes.

David Kobasa / Practice Manager

We are very happy with our experience with Health iPASS. Our collections doubled in our first year with them, and our patients made a very successful transition to the platform with nearly 80% patient adoption rate. With the new smart deposits feature, patients can even pay deposits towards upcoming procedures. Really, the decision to adopt Health iPASS should be a no-brainer for tech-savvy providers.

 

Ebony Herron / Practice Advocacy Manager

Since implementing Health iPASS Advanced eBilling, we have seen an incredible boost to our staff and resource efficiency, especially regarding our staff who used to call on patients for outstanding bills. Rather than relying on outbound calls to patients to collect, which often go unanswered, we have seen a 56% increase in inbound call volume to our call center with patients paying their bills after receiving a text/email from Health iPASS. We are collecting significantly more patient-responsible dollars for a lot less. In fact, Health iPASS more than paid for their own yearly fee in the first month.

 

Jeffrey Lawson / Assistant RCM Manager

We love the way Health iPASS Express Check-in speeds everything up while also communicating costs upfront to patients, thereby removing the cost conversation burden from our staff. eStatements and eBills have greatly reduced our paper and postage costs and being able to send good faith estimates on cost of care to patients via email is a huge plus. Best of all, the Health iPASS team has been very responsive, even working with us to create customized digital forms to address our particular practice needs.

Eva Burnside / Billing Manager

Since implementing Health iPASS Advanced eBIlling, our practice billing has improved significantly. Most patients make a payment soon after receiving the SMS or emailed link to pay, which saves us the cost and hassle of using collection agencies. It’s great to have such an effective collection method that also preserves our positive relationship with our patients. No one likes having their bill sent to a collection agency.


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