Case Studies

Health iPASS is ahead of the technology game. They understand that healthcare providers are in a zero-sum game due to insurance companies raising out-of-pocket costs for patients that ultimately are never paid. If insurance isn’t paying, and patient isn’t paying before they walk out, how can we guarantee that we will receive this revenue for services we provided? Health iPASS prevents this finger-pointing game and provides a straight-forward process that patients really appreciate.

We’ve had significant turnover, but Health iPASS has made a big difference when it comes to the ease of training new staff. Having consistent processes in place eased the transition.

We are very happy with our experience with Health iPASS. Our collections doubled in our first year with them, and our patients made a very successful transition to the platform with nearly 80% patient adoption rate. With the new smart deposits feature, patients can even pay deposits towards upcoming procedures. Really, the decision to adopt Health iPASS should be a no-brainer for tech-savvy providers.

According to the 2019 Census, 18.4% of the US population is of Hispanic descent. Of those, 71.1% speak a language other than English at home. Health iPASS offers the ability to send Spanish-language forms and other communications to parents and patients. Communicating with patients thier way boost engagement and improves overall health outcomes.

Health iPASS stood out from the competition in the athena marketplace by offering the truly highest level of athena integration. Through this integration, our practice has sped up patient wait times, reduced claim denials, and collected more patient dollars all without additional staff. We are very happy with the results we got with Health iPASS, especially in this tough hiring landscape.

Health iPASS has been a game changer for our practice. Never before has collecting from patients been so simple and effective. Our staff loves the way Health iPASS saves time and simplifies tasks that used to be a burden. Not only that, but our patients love checking in and paying through Health iPASS.