No need to switch your practice management system with Health iPASS! Our patient intake and payment platform integrates with the industry’s top PM systems, providing real-time updates of items such as schedules, demographics and insurance changes, payments, and more. *
*Features may be PM System dependent
Invite patients to use our intuitive self-scheduling tool via a link from your website. Patients are matched with a provider based on insurance type, specialty, and ailment. Practice staff can easily set up providers and pre-loaded screeners with just a few clicks, as well as view and manage all appointments from one screen.
Reduces no-shows, enables high engagement with patients including appointment confirmation, payment of prior balances, completion of forms/intake, etc. Provides unlimited email/SMS/voice communications.
Provides patients with 100% mobile check-in experience without downloading an app. Eliminates the need for pen, paper and clipboard and reduces time spent in waiting rooms. Your patients truly “skip the line” with the ability to verify demographics, update insurance, make payments (copay, balance, deposits), put a card-on-file and complete all forms before they arrive at your office. Patient insurance, payment, and clinical data are all written back to compatible PMs.
Add one or more pre-screening questionnaires to the Express Mobile Check-in process. These screeners can be used for everything from COVID-19 screeners to workers’ compensation and insurance issues, to mental health screeners and more. We designed this feature to alert your staff of information you might need to know before the patient sets foot in your office.
Verifies patient benefits with connectivity to over 900 payers. Leverages a powerful rule-based system to parse the correct benefits based on the provider, appointment type, etc.
Patients who know their costs are more likely to pay on-time and in full. That’s why Health iPASS informs patients with high-deductible healthcare plans (HDHPs) of their expected out-of-pocket responsibility for upcoming visits using our Cost Estimator.
Sets up rules for automatically deploying the right packet of forms to patients pre-arrival based on location, provider, appointment type, and other attributes.
Enable patients to review & approve consents and/or policies such as HiPAA, Release of Information, and Financial Policy and complete clinical forms. Best of all, discrete data and PDFs are automatically posted into your EHR system.
Enables patients who prefer in-person check in to do so quickly by scanning provided QR code or Driver’s License, swiping any major credit/debit card, or entering a confirmation code. Also confirms demographics, insurance, contact information, reviews benefits, and allows patients to pay what’s due. All done on a low-profile iPad kiosk.
Send SMS messages via Health iPASS, and patients can respond! These messages will appear as a chat stream inside our platform. Your team can use this feature to communicate with patients via SMS in real-time, all tracked inside of Health iPASS.
Helps patients understand their costs with a simple, easy to understand review of their insurance benefits based on the appointment type.
Displays pertinent information in a prioritized “inbox” via an intuitive, location-specific dashboard. Monitors and manages check-ins from any location. Provides deep insight into operational and financial metrics with robust reporting down to the PSR-level
Collect prior balances, copays, deposits, and out-of-pocket estimates, as well as authorization to automatically, yet securely charge cards for residual balances with a single card swipe.
Automatically posts all payments collected from the patient as well as demographic changes to PM with a high degree of configurability. Includes the option to add review / audit steps to ensure clean data returning to PM.
Electronically bills the patient after the claim is adjudicated on a daily or weekly basis.
Notifies patients of new charges upon claim adjudication. Re-verifies balance in PM, and auto collects patient portion using the card placed on file at the time of check-in for quick & simple collection.
Deliver unlimited email, SMS, and voice-based bill reminders to patients using customizable templates to reflect your brand.
Send a quick payment reminder to patients that links directly to our mobile payments-only platform for easy collection.
Provides patient self-service payment portal that enables patients receiving paper or electronic bills to make online payments with a preferred card.
Delivers digital receipts for post-visit payments in real-time.
Establishes clinic policy-based payment plans that allow you to collect any remaining patient balance in easy installments. Auto notifies patients prior to each installment, re-verifies balance, collects installments automatically, and posts to PM.
Deploy post-visit surveys to gather feedback about the patient’s experience to improve the performance of your clinic, staff, & providers.