Connect with patients throughout their entire healthcare journey with integrated SMS, email, chat, and automated messaging that works seamlessly with your PM/EMR system.
Deliver a comprehensive communication platform that keeps patients informed, connected, and actively involved in their care. Our omnichannel approach ensures patients receive timely information via their preferred channel, reducing no-shows, improving satisfaction, and streamlining your front-desk operations.
Health iPASS bridges the communication gap between your practice and your patients with tools that automate routine outreach while maintaining the personal touch that builds trust and engagement. Health iPASS enhances patient communication and trust by automating routine outreach, ensuring your practice maintains a personal, engaging touch.
Health iPASS communication features are available across three core bundles and a Scheduling add-on designed to match your practice’s specific needs and growth stage. Select from our Connect, Engage, or Accelerate bundles, each offering distinct communication tools to improve patient engagement and streamline workflows. Add our Scheduling solution to any bundle for comprehensive appointment management.
Explore our key features below.
Enable real-time patient communication via SMS, with complete conversation tracking within the Health iPASS platform. Your team can send messages, receive responses, and maintain communication history without switching between multiple systems.
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Reduce no-shows and optimize your schedule with automated reminders delivered via SMS, email, or phone. Patients receive timely notifications about upcoming appointments with options to confirm, reschedule, or contact your office directly.
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Empower patients to manage their healthcare expenses with Smart Online Bill Pay, a self-service portal that lets them make secure online payments with their preferred payment method. Patients can access billing information and complete transactions at their own pace.
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Simplify payment collection by sending secure payment links directly to patients via SMS. Patients click the link, review their balance, and pay immediately from their mobile device without downloading apps or creating accounts.
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Keep patients engaged before their visit with automated scheduling confirmations and pre-arrival reminders. Communicate important preparation instructions, required documentation, and insurance information patients need to bring.
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Maintain consistent communication about outstanding balances with automated billing reminders sent via patient-preferred channels. Gentle, professional notifications keep patients informed without manual follow-up by your staff.
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Communicate practice updates, seasonal health reminders, or important announcements to your entire patient base or targeted segments. Send mass communications efficiently while maintaining compliance and tracking engagement.
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Reduce check-in time by reminding patients to complete digital intake forms before their appointment. Automated reminders ensure patients arrive with updated information, demographics, and insurance verification completed.
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Health iPASS communication tools integrate directly with your PM/EMR system, eliminating data silos and duplicate entry. Patient information, appointment schedules, and billing data synchronize automatically, keeping your team up to date without manual updates. All communications are tracked within the Health iPASS platform, providing complete visibility into patient engagement.
Provide patients with accurate cost estimates before their visit, setting clear expectations and reducing billing surprises. Our Cost Estimator tool integrates with your communication workflow to deliver upfront pricing information that improves patient satisfaction and payment collection.
Each bundle includes different communication features designed for specific practice needs. Add the Scheduling solution to any bundle for comprehensive appointment management.
$200 / provider
Streamline patient engagement, reduce operational friction, and accelerate financial performance with end-to-end digital workflows.
Communication features Includes:
Ideal for: Practices seeking comprehensive digital transformation with complete patient engagement and payment capabilities
$150 / provider
Ensure patients arrive prepared with forms complete and eligibility verified, enabling staff to process check-ins with speed and accuracy.
Communication features Includes:
Ideal for: Practices focused on improving patient readiness and streamlining the intake process
$75/ provider
Reduce bad debt, increase digital payment adoption, and accelerate cash flow through frictionless digital payment workflows.
Communication features Includes:
$100 / provider
Empower patients to book appointments on their own terms while giving staff centralized control over scheduling workflows. Add to any bundle to reduce no-shows and maximize provider utilization.
Communication features Includes:
Ideal for: Practices looking to enhance any bundle with comprehensive appointment management and patient self-service scheduling
“Their depth of knowledge, responsiveness, and dedication to finding tailored solutions for our unique needs have truly set them apart. Even when we’ve come to them with rare or complex questions, they’ve always gone above and beyond. Their commitment to excellence and client success is evident in every interaction.”
Consistent, convenient communication keeps patients engaged with your practice. Regular touchpoints via their preferred channels build stronger relationships and encourage ongoing care.
Strategic reminder sequences delivered across multiple channels ensure patients remember appointments and have opportunities to reschedule if needed.
Automated communications eliminate hours of manual phone calls, follow-ups, and administrative tasks, freeing your team to focus on higher-value patient interactions.
Multiple payment touchpoints and convenient payment options throughout the patient journey increase collection rates and shorten payment timelines.
See how Health iPASS communication tools streamline your practice workflows, increase patient collections, and deliver the convenient, modern experience patients expect. Our team will help you select the right bundle and features for your practice.
