HOW WE HELP - PAYMENTS

Streamline Healthcare Patient Payments from Pre-Service to Final Balance

Health iPASS optimizes patient payment collection with integrated solutions that enable secure transactions at every touchpoint. Automate payment reminders, offer flexible payment options, and accelerate cash flow while ensuring secure, PCI-compliant processing that integrates seamlessly with your PM/EMR system.

Maximize Revenue Collection Across the Patient Journey

Optimize your revenue cycle management with payment solutions that meet patients where they are. Multiple payment touchpoints reduce outstanding balances and accelerate cash flow.

 

Automated payment reminders and flexible collection methods reduce administrative workload while improving collection rates. Secure card-on-file storage enables efficient collection of residual balances without repeated patient contact. PCI-compliant payment processing protects sensitive data while streamlining transactions for both staff and patients.

 

Patients benefit from convenient payment options, including digital wallets, payment plans, and online bill pay, creating a modern payment experience that enhances satisfaction and improves collection outcomes.

Comprehensive Healthcare Payment Solutions

Health iPASS payment features are available in flexible bundles tailored to your practice’s revenue cycle needs. Choose from our Engage, Accelerate, or Connect bundles, each offering distinct payment capabilities to maximize collections and reduce administrative burden.

Explore our key features below.

Pre-Visit Payment Reminders

Included in: Connect, Engage, and Accelerate

Automate patient payment notifications for copays, past due balances, and deposits before appointments. Multi-channel reminders via SMS, email, and phone ensure patients arrive prepared to pay, improving point-of-service collection rates and reducing staff time spent on collections.

Benefits:

Card on File and Automated Payment

Included in: Connect, Engage, and Accelerate

Securely store patient payment information with PCI-compliant tokenization for future transactions. Enable automated collection of residual balances without additional patient contact. Process copays, deposits, and outstanding balances efficiently with stored payment credentials, reducing collection cycles and improving cash flow.

Benefits:

Post-Visit Text and Email to Pay

Included in: Connect, Engage, and Accelerate

Deliver transparent out-of-pocket cost estimates during electronic check-in, helping patients understand their financial responsibilities before appointments. The Review of Benefits feature provides simple, clear explanations of insurance coverage tailored to specific appointment types, enabling informed healthcare decisions.

Benefits:

Online Bill Pay Portal

Included in: Connect, Engage, and Accelerate

Provide patients with 24/7 access to account balances and payment processing through a secure online portal. Patients review statements, verify insurance information, and complete transactions at their convenience. Automated payment confirmation and receipt delivery reduce administrative phone calls while improving patient satisfaction.

Benefits:

Automated Billing and Bulk eBilling

Included in: Connect and Accelerate

Automate patient statement generation and delivery based on configurable schedules. Target outstanding accounts receivable with bulk eBilling campaigns that deliver payment links to multiple patients simultaneously. Track campaign performance and payment responses to optimize collection strategies and reduce days sales outstanding.

Benefits:

Payment Plans and Flexible Payment Options

Included in: Connect, Engage, and Accelerate

Offer tailored payment plans that enable patients to manage large balances through automated installments. Accept major credit and debit cards, HSA/FSA cards, and digital wallets, including Apple Pay and Google Pay. Automated payment reminders and processing reduce administrative oversight and ensure consistent collection of scheduled payments.

Benefits:

Payment Processing and Integration

Included in: Connect, Engage, and Accelerate

Process payments through Health iPASS merchant services or route transactions through your existing payment gateway. All transactions integrate bidirectionally with your PM/EMR system, automatically posting payments and updating patient accounts. PCI Level One compliance and P2PE encryption protect sensitive payment data throughout the transaction lifecycle.

Benefits:

Staff Payment Dashboard

Included in: Connect, Engage, and Accelerate

Provide staff with centralized visibility into patient payment status, pending transactions, and collection activities. Process one-time payments for walk-ins or phone transactions directly from the dashboard. Track payment performance metrics and identify collection opportunities without accessing multiple systems.

Benefits:

Seamless Integration with Your PM/EMR System

Health iPASS payment solutions integrate bi-directionally with your existing PM/EMR system, ensuring payment transactions sync automatically in both directions. Patient payments post immediately to accounts, while account balances and insurance information flow into payment workflows. Staff can access complete payment history and real-time transaction status without switching platforms or manual reconciliation.

Optimize Payment Collection Through Automated Communication

Automated payment reminders via SMS, email, and phone ensure patients receive timely notifications about balances and payment deadlines. Combine payment solutions with Health iPASS communication tools to reduce no-shows, improve pre-service collection rates, and accelerate post-visit payment without manual staff intervention.

Choose the Solution That Fits Your Practice

Each bundle includes insurance verification capabilities designed for specific practice needs:

Full Suite

Connect

Full Front-End Transformation

Starting At

$200 / provider

Complete front-end transformation with comprehensive payment capabilities.

Payments features Includes:

Ideal for: Practices seeking end-to-end digital transformation with complete payment and engagement capabilities.

Intake

Engage

Patient Readiness &
Digital Intake

Starting At

$150 / provider

Patient readiness with integrated payment collection.

Payments features Includes:

Ideal for: Practices improving point-of-service collection and providing convenient payment options.

Financial

Accelerate

Cash Acceleration & Frictionless Collections

Starting At

$75/ provider

Cash acceleration with frictionless collection workflows.

Payments features Includes:

Ideal for: Practices maximizing cash flow and minimizing days sales outstanding through automated collection.

Add-On

Scheduling

Appointment
Management

Starting At

$100 / provider

Offer your patients a complete pre-arrival solution by combining appointment scheduling and management with any of our other bundle offerings.

Payments features Includes:

Ideal for:

Practices optimizing appointment booking and reducing no-shows.

Our Clients Love Health iPASS

“Our collections doubled the first year, and our patients made a very successful transition to the platform with a nearly 80% patient adoption rate. The decision to adopt Health iPASS should be a no-brainer for tech-savvy providers.

Southshore Orthopedic

Transform Your Revenue Cycle Through Digital Payment Solutions

Accelerate Cash Flow

Multiple payment touchpoints throughout the patient journey increase collection rates and reduce days sales outstanding. Automated payment processing and card-on-file capabilities eliminate delays between service delivery and revenue recognition.

Reduce Administrative Burden

Automated payment posting, statement generation, and collection reminders eliminate manual tasks that consume staff time. Bidirectional PM/EMR integration ensures accurate account updates without data entry or reconciliation.

Enhance Patient Satisfaction

Convenient payment options, including digital wallets, payment plans, and 24/7 online access, respect patient preferences and schedules. Transparent financial communication builds trust while flexible payment methods remove barriers to timely payment.

Maximize Collection Rates

Pre-visit payment reminders and point-of-service collection tools capture revenue when patient financial responsibility is clearest. Post-visit text-to-pay and automated billing maintain collection momentum while balances remain manageable.

Ensure Payment Security and Compliance

PCI Level One compliance and P2PE encryption protect sensitive payment data throughout all transactions. Secure tokenization for card-on-file storage eliminates cardholder data from your systems while maintaining payment processing efficiency.

Optimize Revenue Performance

Real-time payment analytics and performance dashboards identify collection opportunities and track key revenue metrics. Staff payment dashboards provide visibility into transaction status and outstanding balances without system switching.

Optimize Your Practice's Healthcare Patient Payments

See how Health iPASS payment solutions accelerate cash flow, reduce administrative burden, and deliver the convenient, secure payment experience patients expect. Our team will help you select the right bundle and features for your revenue cycle needs.