White Papers


We keep in close contact with both our clients in the field and the latest news and research on patient revenue cycle in healthcare. By keeping our finger on the pulse of patient payments, we offer white papers as a resource for you to link the value of implementing a solution like Health iPASS to the goal of providing outstanding service and optimizing patient net collections.

medical practice should establish a card-on-file policy to collect more patient payments
Download Now

The Real Costs of Foregoing a Card-on-File Policy

Experts in healthcare payment and collections are urging healthcare providers to start thinking more like retailers to boost patient net collection rates and operating income at a time when high-deductible health plans (HDHPs) have become the norm and patient financial responsibilities have reached record levels. Providers, however, have been hesitant to adopt a system in which patients would keep a card-on-file to take care of their out of pocket expenses. Why?

Download a copy of this white paper to learn:

  • Why the increase in healthcare consumerism necessitates a shift to a more retail-like experience
  • The importance and significance of establishing stricter financial policies – (i.e. establishing a mandatory card-on-file approach – does it really work?)
  • Card-on-file policies are a direct contributor to lowering the cost to collect
  • Providers risk losing patients to competitors if you do not establish the convenience of card-on-file to cover residual balances

 


 

 

health ipass infographic on improving patient payments in healthcare and fixing medical practice revenue cycle 1
Download Now

Optimizing Patient Residual Balance Collections – The Secret to Joining the 97% Club

If you’ve been on the fence about choosing or switching patient revenue cycle management partners, consider this: A recent analysis of Health iPASS client return on investment (ROI) has revealed that medical practices using our patient revenue cycle solution have been able to collect an average 97 percent of residual balances when patients check-in using the Health iPASS kiosk and opt to keep a payment-on-file. Compare this with the 12 percent outstanding balance collection industry average, and the ROI for Health iPASS clients is pretty amazing.

Here’s a preview of some of the best practices you can find in the white paper:

  • Why the surge in high deductible health plans and new payer mix is causing more medical practices to redefine their patient revenue cycle
  • The perils of uncollected revenue and it’s reverberating effect on a practice’s financial health
  • Why NOW is the time to consider automating your patient revenue cycle
  • The most practical approach to building front and back-end support for a new patient revenue cycle approach

 

 


 

 

increasing patient retention through patient revenue cycle solutions
Download Now

The Positive Link Between Increasing Empowerment and Improving Patient Retention

Does empowering patients with the revenue cycle tools they need to make smarter decisions about their care mean they will be loyal to your practice? Studies say so.

At a time when satisfaction scores can be the tipping point to determine which medical practices achieve success (or realize failure), understanding how to build and sustain empowerment is critical to building trust, staying competitive, and retaining patients.

Download this practical guide to understanding the importance of implementing modern patient revenue cycle tools as part of a broader strategy to ensure patients remain loyal to your practice.

Here’s a preview of some of the best practices you can find in the white paper:

  • Secure upfront payment assurance by leveraging technology
  • Simplify appointment scheduling and patient communications 
  • Rethink the patient experience: offer convenience and price transparency for patient responsible payments
  • Create accountability among staff

 

 


 

 

Download Now

Top 10 Best Practices to Accelerate Patient Payments

Patient payments are now the fastest growing segment of medical practice revenue (in 2017, they rose by 11%!) pushing many providers to seek modern revenue cycle tools that help improve the patient experience from appointment to payments. 


Here’s a preview of some of the best practices you can find in the white paper:

  • Secure upfront payment assurance via a payment-on-file by leveraging modern patient revenue cycle technology
  • Simplify appointment scheduling and patient communications 
  • Rethink the patient experience: offer convenience and price transparency for patient responsible payments
  • Create accountability among staff