medical practice should establish a card-on-file policy to collect more patient payments
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The Real Costs of Foregoing a Card-on-File Policy

Experts in healthcare payment and collections are urging healthcare providers to start thinking more like retailers to boost patient net collection rates and operating income at a time when high-deductible health plans (HDHPs) have become the norm and patient financial responsibilities have reached record levels. Providers, however, have been hesitant to adopt a system in which patients would keep a card-on-file to take care of their out of pocket expenses. Why?

Download a copy of this white paper to learn:

    • Why the increase in healthcare consumerism necessitates a shift to a more retail-like experience
    • The importance and significance of establishing stricter financial policies – (i.e. establishing a mandatory card-on-file approach – does it really work?)
    • Card-on-file policies are a direct contributor to lowering the cost to collect
    • Providers risk losing patients to competitors if you do not establish the convenience of card-on-file to cover residual balances

 


 

health ipass infographic on improving patient payments in healthcare and fixing medical practice revenue cycle 1
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Optimizing Patient Residual Balance Collections – The Secret to Joining the 97% Club

If you’ve been on the fence about choosing or switching patient revenue cycle management partners, consider this: A recent analysis of Health iPASS client return on investment (ROI) has revealed that medical practices using our patient revenue cycle solution have been able to collect an average 97 percent of residual balances when patients check-in using the Health iPASS kiosk and opt to keep a payment-on-file. Compare this with the 12 percent outstanding balance collection industry average, and the ROI for Health iPASS clients is pretty amazing.

Here’s a preview of some of the best practices you can find in the white paper:

    • Why the surge in high deductible health plans and new payer mix is causing more medical practices to redefine their patient revenue cycle
    • The perils of uncollected revenue and it’s reverberating effect on a practice’s financial health
    • Why NOW is the time to consider automating your patient revenue cycleThe most practical approach to building front and back-end support for a new patient revenue cycle approach

 


 

increasing patient retention through patient revenue cycle solutions
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The Positive Link Between Increasing Empowerment and Improving Patient Retention

Does empowering patients with the revenue cycle tools they need to make smarter decisions about their care mean they will be loyal to your practice? Studies say so.

At a time when satisfaction scores can be the tipping point to determine which medical practices achieve success (or realize failure), understanding how to build and sustain empowerment is critical to building trust, staying competitive, and retaining patients.

Download this practical guide to understanding the importance of implementing modern patient revenue cycle tools as part of a broader strategy to ensure patients remain loyal to your practice.

Here’s a preview of some of the best practices you can find in the white paper:

    • Secure upfront payment assurance by leveraging technology
    • Simplify appointment scheduling and patient communications
    • Rethink the patient experience: offer convenience and price transparency for patient responsible payments
    • Create accountability among staff

 


 

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Top 10 Best Practices to Accelerate Patient Payments

Patient payments are now the fastest growing segment of medical practice revenue (in 2017, they rose by 11%!) pushing many providers to seek modern revenue cycle tools that help improve the patient experience from appointment to payments. 


Here’s a preview of some of the best practices you can find in the white paper:

    • Secure upfront payment assurance via a payment-on-file by leveraging modern patient revenue cycle technology
    • Simplify appointment scheduling and patient communications
    • Rethink the patient experience: offer convenience and price transparency for patient responsible payments
    • Create accountability among staff

 


 

HIP white paper
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The “New Vitals” of Patient Revenue Cycle Management

What if we told you medical providers could take a step back and reassess their financial health with a new perspective and produce a more accurate representation of where they need to make revenue cycle improvements? What if providers applied the same medical vitals assessment and subsequent diagnosis to their patient revenue cycle as they apply to patients? 

This Whitepaper introduces a new way to monitor, assess, and improve patient collections to ensure sustainable profitability now, and in the future. Download a free copy today!

 

 

 


 

increasing patient retention through patient revenue cycle solutions
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8 Ways Health iPASS Improves the Patient Payment Process

Patients are now paying more for the cost of care than any other time in our history which means medical providers need new revenue cycle technology that is equipped to streamline patient payments. This Whitepaper examines the top 8 ways a medical practice can benefit from implementing Health iPASS including:

    • Securing payment at the time-of-service for both open and residual balances
    • Increasing patient net collection rates
    • Promoting greater price transparency