Health iPASS Loyalty & Engagement Program

Welcome to HiPSTARS

As a valued user of our healthcare payment solution, we are excited to offer the opportunity to become a HiPSTAR. Participants can earn stars redeemable for prizes, plus gain exclusive benefits like early access to new products and services.

Earning Rewards is Easy!

Sign up: To become a HiPSTAR, simply sign up for the program using your full name, company name and email address.
Participate in activities: Once registered, you can start participating in various activities to earn stars.
Earn stars: For each activity you participate in, you will earn stars that can be redeemed for rewards

Illuminate Your STARS: Build Your Journey to Success!

Answering surveys: 35 stars per survey, depending on the length and complexity of the survey.
Participating/co-hosting webinars: 199 stars per webinar attended or co-hosted, depending on the length and level of engagement required.
Reference calls: 350 stars per reference call
Case study: 225 stars per completed and approved case study, depending on the level of detail and impact of the case study.
Beta testers: 349 stars per successful beta test completed, depending on the level of involvement and feedback provided.
Specialty forums: 24 stars per contribution to a specialty forum, such as posting a question, providing an answer, or sharing a relevant article.
Open forums: 25 stars per contribution to an open forum, such as posting a question, providing an answer, or sharing a relevant article.
Video testimonials: 1,000 stars per approved video testimonial, depending on the length and impact of the testimonial.

Ebony Herron / Practice Advocacy Manager

Since implementing Health iPASS Advanced eBilling, we have seen an incredible boost to our staff and resource efficiency, especially regarding our staff who used to call on patients for outstanding bills. Rather than relying on outbound calls to patients to collect, which often go unanswered, we have seen a 56% increase in inbound call volume to our call center with patients paying their bills after receiving a text/email from Health iPASS. We are collecting significantly more patient-responsible dollars for a lot less. In fact, Health iPASS more than paid for their own yearly fee in the first month.

Jeffrey Lawson / Assistant RCM Manager

We love the way Health iPASS Express Check-in speeds everything up while also communicating costs upfront to patients, thereby removing the cost conversation burden from our staff. eStatements and eBills have greatly reduced our paper and postage costs and being able to send good faith estimates on cost of care to patients via email is a huge plus. Best of all, the Health iPASS team has been very responsive, even working with us to create customized digital forms to address our particular practice needs.

Eva Burnside / Billing Manager

Since implementing Health iPASS Advanced eBIlling, our practice billing has improved significantly. Most patients make a payment soon after receiving the SMS or emailed link to pay, which saves us the cost and hassle of using collection agencies. It’s great to have such an effective collection method that also preserves our positive relationship with our patients. No one likes having their bill sent to a collection agency.